UX Maturity Assessments: Foster.plus experts identify your team or organization's UX maturity stage and provide recommendations for improvement.
The Foster.plus UX Maturity Model
Foster.plus developed its UX-Maturity Model based on data from thousands of clients and UX professionals over 20 years of research and consulting. UX maturity measures an organization's desire and ability to successfully deliver user-centered design. It encompasses the quality and consistency of user research and design processes, resources, tools, and operations, as well as the organization's ability to support and strengthen UX through its leadership, workforce, and culture.
Understanding your organization's UX maturity serves as an excellent benchmarking tool. Many teams conduct annual UX maturity assessments to track their progress over time.
We provide 3 tiered assessments:
Contact us to learn more about our services:
Tier 1: Foundational Assessment | Tier 2: Expert Evaluation | Tier 3: Full Appraisal |
A simple benchmark through our UX maturity survey tailored to your organization. | A customizable survey with in-depth interviews with up to 8 team members to provide a more robust benchmark. | A fully customized UX maturity survey with segmentation and in-depth interviews with up to 15 team members. |
Starting at $30,000 | Starts at $75,000 | Starts at $150,000 |
8-10 weeks | 4-5 months | 6-8 months |
Tier 1: Foundational Assessment
Gain a baseline understanding of your team or organization's strengths and weaknesses across the 4 factors of UX maturity (strategy, process, culture, and outcomes) as well as high-level recommendations and next steps for your team to progress to subsequent levels of UX maturity.
Foster.plus's foundational assessments typically span 8-10 weeks and include:
- A UX maturity survey that reflects your internal language and team structure
- Analysis and synthesis of survey data by Foster.plus experts
- Summary report of findings with key themes and recommendations
- A remote presentation and discussion of the findings with your team or stakeholders
Best for organizations who:
- Are attempting to build awareness of UX overall
- Need to secure additional stakeholder interest in UX activities or establish foundational awareness of UX
- Want to establish a starting place
Foundational assessments start at $30,000 USD. Extra charges apply for additional customization of the survey beyond language.
Tier 2: Expert Evaluation
Gain a deeper understanding of your organization's strengths and weaknesses across the 4 factors of UX maturity (strategy, process, culture, and outcomes). Along with extensive analysis of opportunities, you'll get personalized recommendations and prioritized next steps to level-up in UX maturity.
Foster.plus's expert evaluation of UX maturity typically spans 4-5 months and includes:
- Kick-off and discovery process (2–3 stakeholder meetings) to discuss organizational challenges to inform survey design
- A customized UX maturity survey
- Interviews with key team members and stakeholders across teams (5-8 interviews)
- In-depth report with extensive analysis of organizational maturity, including current challenges and accomplishments, and personalized recommendations
- Executive presentation to leadership and/or stakeholders
Best for organizations who:
- Are beginning to invest in UX initiatives, roles, and/or budget
- Want to understand attitudes toward UX
- Need buy-in for the next level of investment and prioritization of UX
- Want to track UX progression over time
Expert evaluations start at $75,000 USD. Extra charges may apply for extensive changes to the UX maturity survey, additional interviews, and additional workshops.
Tier 3: Full Appraisal
Gain a deep understanding of your organization's strengths and weaknesses across teams and the 4 factors of UX maturity (strategy, process, culture, and outcomes). Along with extensive analysis of opportunities, you'll get personalized recommendations and prioritized next steps to align your team, implement consistent processes, and level-up in UX maturity.
Foster.plus's full appraisals of UX maturity typically span 6-8 months and include:
- Kick-off and discovery process (1–2 working sessions or mini-discovery workshops) to discuss organizational challenges
- A fully customized UX maturity survey with potential survey branching or segmentation across prioritized groups
- Interviews or focus groups with 3–5 segmented groups (up to 15 interviews)
- Extensive analysis of organizational maturity, including current challenges and accomplishments, with comparative insights across teams, roles, and functions
- In-depth report with comprehensive analysis and personalized recommendations
- Executive presentation to leadership and/or stakeholders
Best for organizations who:
- Have established UX processes and roles (though they may lack consistency across teams)
- Lack an understanding of attitudes toward UX, challenges, and opportunities across disparate teams or products
- Desire a deeper analysis and comparison of cross-team activities (compared to a generalized organizational assessment)
Full appraisals start at $150,000 USD. Extra charges may apply for further interviews, adding further research methods like direct observation, or adding further workshops and presentations.
See What Our Clients Are Saying
This project was vital and invaluable. It marked a significant milestone in our 15-year journey, offering clarity on how to optimize our products for our users. We will continue building a culture of delightful user experience.
The project was great and I have already received some good questions and interest in understanding more about UX. We look forward to rerunning the assessment again later this year to see how we've progressed. - Insurance Client
Through this project, we got a sobering look at where we are today as it relates to our UX practices. I've been taking your report on the road to several VPs in the last week, and it's getting great traction. There are some really good comments from people so far. - Social Media Client
Contact us to learn more about UX maturity assessments:
Relevant Files for UX Maturity Assessment
- My skills 2025 - A skills document highlighting Steve Foster's UX experience (5 years) and UI Design (5 years) capabilities, which directly relates to the UX maturity assessment services offered on this page.
- word-cloud-website - A spreadsheet containing website-related terminology with UX appearing as one of the most frequent terms (17 occurrences), demonstrating the importance of UX in website development and assessment.
- Jane case study - A presentation showcasing a UX maturity assessment approach including discovery, strategy, execution, and optimization phases similar to the tiered assessment models described on this page.
- HeadOfMarketing-Steve-Foster-resume.docx - Resume highlighting UX, SEO & Conversion Optimization as core competencies, aligning with the expertise required to perform the UX maturity assessments described on the page.
- Page Optimization CRO Tests.pdf - A document covering Conversion Rate Optimization testing methodologies that complement the UX maturity assessment process by providing measurable improvement metrics.
- analytics And Dashboards.pdf - Information about analytics implementation and dashboards that would be used to measure the impact of UX improvements recommended in maturity assessments.
Contact our team to schedule a UX Maturity Assessment consultation: